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| image credit: https://www.shinetalks.com/wp-content/uploads/2016/12/goodbye-2016-welcome-2017-wallpaper.jpg |
The year
2016 closed on a high note. The low-profile CEO of iCert Global went on stage
to receive the “Arch of Excellence”
award from AIAC. Collecting the award, he commented on the sidelines that, “the
key behind the success is our openness to ideas and innovations, especially
with customer is in the center stage. Expect the unexpected – be prepared
always. Learn from the defense services – why do they do the drill day in and
day out? That’s preparedness. Keep educating yourself. Reinventing
– is learning new things and innovation is about ideation and iterations. Figure
out your strength and try channeling in many ways – that’s what makes you
versatile.”
True. It was a fitting finale to a trying year filled with
uncertainties and yet we prevailed.
“Energy can neither be created nor destroyed;
rather, it transforms from one form to another.” So, the
ultimate test will be who is the beneficiary of the training? Only when the customer
is enabled through education, business grows, and not the other way around. The
motive of any venture, undoubtedly, is to make money
unless it is philanthropy. Absolutely. It’s the goal of any enterprise to make profit.
But how do you make money matters? Money sounds crude, so replace with
bottom-line to mask. But whatever words you wish to use, one can’t erase the
ultimate objective of making dollars and cents in every engagement. So, how
different are we then? Fair enough to question. We exist because of our
customers. And the growth is synergetic. But who first? Customer always comes
first. It might sound clichéd but that’s the age old truth which has stood the
test of time.
At the end of the day, if you have successfully
transformed an individual life positively, that’s an incredible feat. Something
to feel immensely proud as achievement. At iCert Global, our endeavor is to
transform as many lives as possible. We must be futurist in our thoughts, take
and toil. Complete
customer satisfaction, prompt service, on-schedule and within-budget delivery
are the company’s guiding principles.
The
soft-spoken, hands-on and low profile CEO signs off in a classic statement
that’s inimitable. ‘The award makes us more conscious, now that we have been
recognized for excellence. It motivates us to better ourselves, and strive to
deliver more than we did before. There is always room for improvement and our
performance will pay off eventually in the form of recognition. That’s as
important and outstanding as this award. We have very high hopes of
outperforming ourselves in 2017. Wish you all a prosperous New Year and success
in all your undertakings.”
Happy New
Year – 2017 to one and all.
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