Wednesday, November 30, 2016

Steven Covey’s Management Matrix on Urgent and Important.

This blog is part of the  Steven Covey’s Management Matrix on Urgent and Important.


Quadrant 2 has been highlighted here as we know that its been recommended that when we spent more than 80% of our time on this quadrant indicates that we are self-organized people/team.

What does it require to get us there?

·         Priority of the Tasks/Activities. We tend spend our time on trivial and insignificant activities. This happens when the priority and criticality of the work/tasks is unknown.

·         Well defined plan. One should know when each task needs to be delivered and what exactly to be delivered and how much effort is required to deliver the same. When a resource what needs to be done and by when, it makes management more organized and also meet deadlines and deliverables.

Blockers which could potential reasons for not being in Quadrant 2?

·         People – Behavioral. (important to get the team’s buy-in in any mission. Also avoid unnecessary distractions. Inculcate self-discipline and accountability for the hours spent. Otherwise your burn rate can bring down the work.)

·         Lack of Tools
When people are not equipped with lack of tools or system for them to be organized that could potentially lead them towards other Quadrants

·         Vision/Objective – Person or Program or Project
Whether its individual or Program/Project, one should have mission/vision on short term or long term which will help them to drive through the path(which is intermediate milestones) which helps people to plan their schedule well ahead

How PMP can help to bring the team or Program move to Quadrant #2?
·         Clear plan with detailed schedule/effort


Even the tasks of Quadrant #1 (Urgent & Important) can be managed with Proper communication management.

2.       

Monday, November 28, 2016

The Cost of Employee Engagement – may be a lunch | HR Management


image crredit - http://core0.staticworld.net/images/article/2016/01/employee-engagement-100638618-primary.idge.jpg


(an account by one of our staff)

Personal stories really connect.

One of the employees seeking a day off met the HR for sanction. When queried for the reason, the employee responded “wedding anniversary”. Offering her congratulations, the HR requested for 5 minutes time. And then came around ‘where would you want to take your wife out tomorrow?”

The puzzled employee was taken aback by surprise and blurted “we don’t have any such plans. Just spend time together.”

The HR persisted “will it be lunch or dinner? How about candlelight dinner?”

Still in a daze, the employee politely declined the offer and thanked her thoughtfulness.

“I am not sponsoring. It’s the company’s gift. Why don’t you call your wife and let me know.”

“Thanks. Then we would prefer lunch.”

“Where exactly do you stay? I mean, your residential address.” The HR made careful note and sought another 10 minutes.

“A table for two booked tomorrow. The venue details messaged to you. Congratulations and hope you guys enjoy the lunch.” She greeted and parted.

Reaching home, the employee shared the ‘luncheon’ with his spouse, who smiled “hey, that’s really nice. Which place?”

“I don’t know but HR will message the venue.” And checked his phone. It was some name not that familiar “at least we can check it out and hope the food tastes good.”

When the couple showed up at the place, they were taken in by surprise. It was not some non-descript restaurant  as expected but star hotel. He would recollect “we were treated royally from the valet to the manager. First time I have ever been to a hotel like that and of course, it was quite an expensive lunch.”

His wife was intrigued and unspeakably impressed “never expected it to be so grand. How come we never heard and that too within our vicinity.” The employee understood why the HR took pain to know about the address. The drive was less than 3 miles and the food fabulous. And the place close – unthinkable, even for a wedding anniversary lunch.

Over that ‘umpteen’ course lunch, someone always waiting upon and filling the plate with something to munch, it was an amazing experience. Over ‘chow’ time, the wife queried “why this place? And why you? Do they do it for all the staff?”

"I dont know. First time for me." responded the employee lost in thoughts.

It was difficult a choice – which was more sweet? The dessert or the company’s decision.

“You know what, you must stay here. Even the place I work could think of something as ‘personal’ like this lunch, “ stressed the wife and surprised employee looked up “you mean, they just bought my loyalty for this table full of food?”

“It’s not the food or star-studded hotel. It is how they treat you. The kind of personal touch that makes you feel truly special. Respect. It gives a sense of belonging. Come to think of it, why didn’t my company surprise me with such an invite? Because, the personal connect probably missed the preoccupied minds. I am planning to offer the same to my team. Your company left an indelible mark and I am going to remember this lunch for a long time. Terrific HR. I am amazed. Seriously. “ that was an awesome toast.

She is right. Respect. You can’t buy anyone with a buffet. Commitment is a call within and how you a strike a chord matters. The company’ thoughtfulness in celebrating an employee’s milestone ‘measured in full’ their worthiness.

Excellence is to do a common thing in an uncommon way. Booker T. Washington

Tuesday, November 15, 2016

PMP® - One of The Possible Pitfalls is ‘Procrastination’ | Project Management

image credit: http://www.emoticonswallpapers.com/wallpaper/motivations/your-move.jpg



Many talented professionals who are capable of cracking the PMP® exam at their first attempt fail to do so for a number of reasons ranging from domestic to demand of the day. But the most common amongst the reasons attributed is ‘Procrastination’.
“No Time” is the often heard refrain. Whether they develop cold feet or deeply immersed in their work to take shift their attention, the PMP Exam is given a pass and pushed to another day.

Some of the professionals interviewed cited reasons that might sound unbelievable, but then that’s their version. We have listed some for your reference as a precautionary note not to delay or defer in taking up the exam. Every single day you lose is something lost forever. On case your mind is set in appearing for the exam and obstacles of any kind can appear as stumbling blocks, you still can overcome the odds and not use or search for excuses.

Here are some reasons listed for Procrastination:

“It’s too tough” - of course, it’s tough. PMP® actually moderates from average to tough and calls for dedicated study and determined efforts. The view from the top is terrific but you got to toil to get to the top.

“I AM BUSY. I don’t have time” – No one has the time to spare. Try checking with anyone and a volley of reasons backed with rationale will be thrown in return. MAKE TIME. You can always apportion time. You really don’t consume all the 24 hours. So late nights, early mornings, and of obviously, the weekend is all yours to prepare for PMP. We do find time to make ourselves free for occasions and get-together by freeing up bandwidth. Studies are a struggle since childhood and in adulthood with more responsibilities sagging the shoulder, and hence it’s no easy feat to sit and burn the midnight oil. ‘Nothing great was ever accomplished without making sacrifices.’

“The Job Pressure is too much” – agreed. We all have gone through the grind and it’s difficult to focus when your mind is constantly analysing multiple scenarios and multitasking. Despite the pressure, can you rise up to meet the challenge? Determination. When the traffic too much, do you just reverse the vehicle and go back home or maneuver to find way to office? Studying despite the hardships is likewise. Most succeed because they are determined.

“May be next month” – the worst excuse. If something is to be done, better do it immediately. Tomorrow never comes, so how will next month? We only avoid accepting to spell the truth and instead pretend using the pretext of ‘another day’.  As it is written, ‘If we wait until we are ready, we will be waiting for the rest of our lives’.

“I am not good enough” – that’s accepting defeat even before the fight. How would you know unless you attempted. So, all those appear for the PMP exam pass? There are no failures? Wrong. Even those failed should be applauded for their audacity to make an attempt, and failure will push them further to fare better. So long you qualify with the prerequisites set by PMI®, you are as good as any applicant. Just that you are poor on confidence. Build self-confidence and go for it. You will emerge triumphant.

The reasons to slow you down or stop may be innumerable. Bear in mind that it’s the strong that survives and succeeds. SO DO IT NOW.

“Its not the mountains we conquer, but ourselves.” – Edmund Hillary



Monday, November 14, 2016

PMP® - Did You Know About the Demand? | Project Management


Did you know the rise of the demand for qualified project managers? 12%*

Did you know   number of jobs expected to be created in the global industries  like  IT,  BFSI, Manufacturing, Oil and Gas, Construction?  It’s about 15 million jobs.*

Did you know the median salary of a project manager in the U.S? $108,000*

Did you know how much more a PMP credential holder earns? 16% more*

Did you know the number of number of PMP credential holders at the beginning of 2014? 600,000   (723,067 as of May 2016.)*

* The data presented about is sourced from PMI’s Industry Forecast – “Project Management between 2010+2020”, March 2013.


So it is interesting to note that the PMP certification has not lost its sheen. If anything, things are brighter for the PMP holder who commands immense respect in the market. The syllabus after Jan 11, 2016 has been upgraded and the exam is tougher than before , thus clearing the certification is  matter of pride and prestigious as well. As a certified professional you are an inch taller, and for sure head over shoulder amongst your peers, who are uncertified.



There are some impressive infographics about project management – in terms of need, importance, growth and salary













Source:
PMI’s Pulse  of the Profession: The High Cost of Low Profession 2014’
PMI’s project Management Talent Gap Report 2013
Payscale.com
PwC’s Insights and Trends: Current Portfolio, Programme and Project Management Practices’


The trends forecast job-openings all over the map and the salary structure seems to be growing in pyramid. But the most important insight from the infographics is the 'losing of 109 Million Dollars for every Billion spent on Projects and Programs'.


You can  create a difference. Do you want to do PMP and imprint your own footprint? 

What are you waiting for? Do it Now!

Tuesday, November 8, 2016

LEARN While you EARN | Professional Certification

image credit: http://explosiveoptions.net/wp-content/uploads/boblang_twitter_april2014_v2.jpg




Haven’t we read that before? Yes, but it never hurts to read once again. How many times you would have watched the movie Godfather and still not enough!

Much has been written about. So let’s look from a personal experience as narrated.

The person, a close confidante of the author of this article, is today serving as Vice-President in a prestigious firm.

“If I were to begin all over again, I wouldn’t have accepted the offer made by the MNC. Instead I would choose a startup.” I didn’t interrupt and it turned out to be a monologue.

“When I joined the company, everything that existed was set carefully in place and played on. My addition in the workforce was to execute the delegated task. The productivity, I must say, was amazing - machine-like efficiency. No doubt. The system was great. No complaints – whatsoever. It was indeed a privilege, and needless to mention, the pay, perks all the way to the pantry was fascinating. Somehow I sensed despite having everything, something was missing. I must have really done well at work, as I was never appraised less than ‘beyond expectation’. So I was pretty good in getting the job done and very confident about myself overall. That said, the feeling of confined and compartmentalized was overwhelming – even though I enjoyed complete freedom with a caveat:  the canvas was neatly dotted for the boundary as if to inform ‘within the territory’. Ah! No trespassing allowed. 

Absorbed in my work, and moved ahead in my career as rank and file, I missed out on learning existing technology, being content by staying on the surface or at the most scratching. Never dived deep. Never explored what lies beneath. Because it wasn’t necessary then. We focused on what needs to get the job done. Even some overzealous attempt or any initiatives will be stricken with 'stick to the specific tasks please'.

Learn First’
Today is a different story altogether. Students brimming with ideas either set up something on their own or settle for a start-up.  Money is not the motivation – may be they have back-up or supportive sponsors in their parents. Whatever, but they listen to their instincts – something I didn’t, and always investing in knowledge capital by enrolling for this program or that certification. So for them it’s ‘Learn First’. Their smirk is almost infectious when looking at your eyes to say “today I am after you guys, but tomorrow evaluating my net worth in knowledge capital, you guys will be chasing me. As such they are not broke or chewing their nails all the way to the finger bones figuring about the next meal. No, they are planning to upstage one another or usher in a revolution. It’s their fierce competitive spirit and dare to do the unthinkable. Fear doesn’t seem frighten them at all, and their risk appetite simply amazes me. 

Deep Pockets or Schools of Learning
MNCs are flush with funds and can hence afford to shop for talent. Also they hire 'dedicated' resource, meaning hire made exclusively to execute a set of tasks that calls for a particular skill set. All of my career, I would worn one hat that probably grew up in size. A Project Manager will have PMO to shift some of the responsibility attended by delegation and supervision. That’s a luxury in a start-up. 

Startups are cash strapped. Don’t be surprised even if basic amenities are lacking. If you get back to the industrial jargon of 'Job Rotation' which had every worker engaging in all the activities to get hands-on and dependence of any particular employee is cut down , but then it had its cons as you can’t become an 'expert' by doing all chores. So it boiled down to Jack of all trades or Master of one. 

In software, especially startup, you actually don many hats. It’s common to come across a Project manager who is also the Business Analyst, Customer Interface, Test Manager, and some even roll up their sleeves and code. That’s versatility. The ability to take up any position and perform. The pay may not be that glossy but the returns are measured in knowledge acquisition.  One gains a toe-hold initially and working on different subjects provides a foot-hold. You can see them dress-up their resume with an array of certifications. From my experience switching from one lane isn’t that easy. A Microsoft player will find it difficult to migrate to opens-source languages, whereas a proficient Java programmer with some effort can soon dirty fingers in php, perl or python with little time spent on transition - because the need of the hour is immediate leaving not much time for learning. Some professionals actually learn 'on the go'. It’s a matter of perform or perish, and to keep the head above water they just do what needs to be done. So multifaceted is the word.

Certifications really count.
Once they are groomed and gained enough ground, then it’s time for making money. The logic offered is ' at the start of the career, expenses are for basic needs and there is enough time to study the trends and shape yourself. But once you get into married life, there are more responsibilities besides the expenses.'

So to start, I prefer startup to reinforce your learning. Learn as much as you can. With passage of time, and the need of the hour to settle domestically, marriage and family, money, of course matters. Then on employment and education must go hand-in-hand. That’s the mantra.

I have all that figured out in hindsight and though i can reset the time, I do pass as tips to those who seek my advice. Learn and keep learning. Certifications really count. Had I earned a PMP® certification, the monetary incentives aside, the in-depth study of the subjects has been deprived. I still find myself shallow in terms of learning and understanding, and enrolling for such professional certifications could have altered the landscapes completely. 

The capital gains from learning are just great for not only you benefits but create so many beneficiaries. There are no walls or boundaries.  The canvas is theirs to occupy. Guess that’s the defining moment and even the differing aspect when I relate the past to the present. “

Well said.




Friday, November 4, 2016

Marketing – Traditional Touch to Technology Transformation | Digital Marketing



image courtesy: http://files.marwan4.webnode.pt/200000267-5bea85ce65/everything-is-marketing.jpg

With the advent of internet originality became the first casualty? it might be contested, even disputed, but difficult to dismiss.

Lets look at the brighter side – which is broadening. Internet ignited the creativity in a way as no other force before. Check out the innovations and the improvisation.

Consequently marketing and promotion are also undergoing radical changes. Now direct marketing is addressed as ‘organic’ and referral leads as ‘inorganic’. The online presence used to complement’ brick and mortar’ or structural outlets. There are shops set up exclusively online with no ‘offline’ presence, meaning there is no shop or outlet to purchase. The only way is ‘shop online’.  Of course, the fly-by-night operators might still exists, credibility counts. Integrity is at stake and also offered the best collateral to the customer. Customer comments or complaints can make or mar business. Reviews are treated respectfully

When and where did the diversion happen?
It would be interesting to note that the introduction and adaptation of plastic money was the game changer. This was even before Google became a  juggernaut. But people stuck to traditional and conventional mode of shopping. The online ‘effect’ at its infancy didn’t promise much given the inexperience of the customer compounded with the insecurity. Online shopping was provided more ‘as a service’ initially as compared to the fast growing present day eCommerce, which is proving to be indispensable.

Why the surge in online shopping? Anecdotal Narration.  
Today, the customer is spoilt for choices, and there are more areas and avenues opening. Competition always favors the customer. To generate traffic to the website, companies go all out …when we take pride in ‘eye for details’,  marketing is driven on this paradigm of publishing details that will grab your attention – whichever way that will direct you to the company’s products or services or both. So you can avail by landing on the company’s home page or led from other sites by means of advertisement, usually stunning banners or striking slogans.

An executive in our workforce applied for an unplanned leave. Surprised by the move, and all the more intrigued, the team queried “what happened?”

“I am taking a vacation.”

That’s like snow in summer. Thrilled, the team pushed “but then it seems unplanned?”

“well”, said the executive “my wife just spotted this awesome offer of plane tickets  that covers the hotel accommodation as well.  The price is like a steal. Incredible. So we decided to jump on it and just booked the tickets. “

“which website?”

“its some advertisement that came upon while she was surfing for shopping. The travel portal is reliable and we checked the review comments and also visited the carrier’s home page but the discount offered wasn’t direct. The offer is valid when you book from the travel portal only.”

He had the team's undivided attention now.

“The carrier might be a no-frill carrier offering dirt cheap prices but numbers of visitors are comparably less to their website and hence, they smartly advertised in a portal where traffic is heavy and also tied up with hotels. If not now, then when? Can’t wait till the next one rolls out. So we decided to go for it. Time is money, in fact, that is the premium. So seize the moment. Make the most of the deal.”

The offer is open to all, but not all can cash in the opportunity, and those could, they really would. It’s not serendipity but some smart marketing manoeuvring. Organic or inorganic, the sale was closed. Mission accomplished.


We will cover more about Digital Marketing in subsequent posting. Stay tuned.

Wednesday, November 2, 2016

The 5-Whys – and Root Cause Analysis | Quality Management



Mostly employed in root cause analysis, 5 Whys prominently appears in the Analyze phase of DMAIC in Six Sigma. This technique iteratively interrogative in nature, mainly used to identify to the root cause or defect, was developed by Sakichi Toyoda and used in the Toyota Motor Corporation. [source: wiki]

Experts have varied opinions about this methodology which is often performed by a fish-bone diagram. There is no single root cause, if observed closely. Usually, it is a chain of events or combination of factors. Identification of the bug is a critical challenge and there are various methods and techniques. One such identified method is 5-why. This helps to understand the top 5 root causes which predominantly contribute to the problem .

The method might sound basic but very effective. The question is often posed from the answer received and it’s an iterative model. You can try and picture as some day-to-day issues you find yourself troubleshooting by find the root cause, like the scores of your child in a recently held d test paper. It’s as much questioning your child “why did you grades dip?” and from response offered by your child, there is a counter question –answer, till you are convinced one way or the other.

 Why did your grades dip?
I didn’t do the exam properly

 Why didn’t you do the exam properly?
I couldn’t answer most of the questions

Why couldn’t you answer most of the questions?
The questions were not familiar.

Why weren’t the questions familiar?
I had not prepared well enough

Why didn’t you prepare?
Because I was playing and missed on the time to prepare

Finally, it’s the lack of preparation that led to the poor performance. This might be your conclusion drawn from the conversation.  And the advice or course of action is to ‘gear up well and be more prepared to face the next test.’


Here is another example from a professional backdrop:
Image courtesy: http://image.slidesharecdn.com/5whys-140105104229-phpapp01/95/5-whys-the-path-to-resolution-8-638.jpg?cb=1388918607 
 Apply the same to a project to analyze about a failure – which we call it the root cause analysis.


There is no rule to stop the questioning at 5-level. It can go further. General studies reveal that ‘5 why’ usually lead to the main reason(s) of failure.



To illustrate further the 5 Whys, take a look at the image below:

Picture courtesy:  http://www.educational-business-articles.com/wp-content/uploads/5-Whys-example.gif 


Limitation

This method suffers from its own share of shortfalls.  The technique stops at the symptoms level and fails to dig deeper at the lower-level root causes.  The results not being repeatable is a major constraint in this method. Besides, ‘Why’ can lead to multiple root causes but there is an inclination to isolate a single root cause and stick to it. 

The limitations aside, 5 Whys is nevertheless is significantly used in Root Cause Analysis (RCA).